Rental Agreement – Terms and Conditions

This Rental Agreement is entered into between Scooter Stroller Rental Plus LLC and the individual placing an order. By placing an order, Customer agrees to the following terms and conditions:

• Company: Scooter Stroller Rental Plus LLC
• Customer: Any person who places an order and accepts these terms.
• Equipment: Any scooter, stroller, or accessory provided under this Agreement, including baskets, cup holders, sun shades, cooler bags, and similar items.
• Damage: Any harm, breakage, or excessive wear to the Equipment.

Once you place an order, you are the Customer and accept full responsibility for the use and return of the Equipment in good condition.

2.1 Identification

• Customer must be at least 21 years old.
• A valid government-issued photo ID and a valid credit or debit card (with expiration after the rental end date) are required.
• Non-U.S. residents must provide a valid passport or national ID.

2.2 Reservations

• Reservations are for a class of scooter only. Specific makes, models, colors, or wheel configurations (3-wheel/4-wheel) are not guaranteed.
• If the reserved class is unavailable, Company will provide an equal or better class at no additional cost.

3.1 Condition at Delivery

• Customer must inspect Equipment at delivery or pickup. Any defects must be reported immediately with photos.
• If no defects are reported, Equipment is considered in good working order.
• Equipment must be returned in the same condition. Customer is liable for repair or replacement costs unless optional insurance was purchased.

3.2 Permitted Use

• Only Customer or approved members of their party over age 18 may operate Equipment.
• Written consent from Company is required for operators under 18 or to take Equipment outside Florida.
• Equipment must not be misused, overloaded, or used to carry passengers, tow, or push objects.
• Customer must not operate Equipment under the influence of alcohol, drugs, or narcotics.
• Assistance animals are permitted; other animals are not.

3.3 Care of Equipment

• Protect from rain, condensation, and damage.
• Do not leave unattended in unsafe locations.
• Follow all traffic, safety, and park rules.

3.4 Maintenance and Breakdowns

• If warning lights or mechanical issues arise, stop use and contact Company immediately.
• Unauthorized repairs will not be reimbursed.
• Company will decide whether to repair or replace Equipment.
• Service is limited to within 10 miles of Lake Buena Vista, FL.

4.1 Duration

• Rentals are calculated in 24-hour periods beginning at delivery or pickup.
• A 30-minute grace period applies at return. Late returns beyond this may incur additional charges.

4.2 Extensions

• Customer must contact Company before the rental end time to extend. Payment will be charged automatically to card on file.

4.3 Delivery and Collection

• Delivery and pickup are available within service areas.
• A $25 fee applies for collection at a different location than delivery.
• Customer must meet the driver in person for both delivery and pickup. Abandoned or unattended returns are prohibited.

4.4 Force Majeure

• Company is not responsible for delays or cancellations caused by events beyond its control (e.g., severe weather, natural disasters, strikes, power failures, government actions).

4.5 End of Rental

• Rental ends when Equipment and keys are returned directly to Company staff.
• Lost keys incur a $25 replacement fee.
• Scooters may not be left at Disney Resorts unattended.

4.6 Loss or Theft

• Customer must report theft, accident, or confiscation immediately.
• In case of theft, Customer must provide a police report.
• Customer is fully responsible for replacement costs of lost or stolen Equipment.

5.1 Rates

• Rates are based on the price list in effect at the time of booking and are charged in full at booking.

5.2 Payment Terms

• Payment is made by credit or debit card.
• An authorization may be held during the rental to cover potential damage or loss.
• Additional charges (damages, late fees, retrieval costs) will be charged automatically to card on file.

• Customer is responsible for all damage, theft, or loss of Equipment during rental.
• Liability includes repair or replacement costs, loss of use, diminished value, administrative fees, and related expenses.
• Customer indemnifies Company against claims, damages, or expenses arising from use of Equipment.
• Company and its employees are not liable for indirect or consequential damages, loss of business, or lost profits.
• Use of Equipment is at Customer’s own risk.

• At delivery and return, Equipment condition will be recorded.
• Any new damage identified will be charged to Customer.
• Repair invoices may include labor, parts, administration, and downtime costs.

• Full refund if cancelled at least two business days before scheduled delivery.
• Cancellations within two business days: charged one day’s rental, remainder refunded or applied as full credit valid for 12 months.
• No refunds after delivery or for same-day cancellations.

• Company collects necessary personal data for reservations and rentals.
• Failure to provide required information may prevent processing of the booking.
• Customer data will be handled in accordance with applicable laws.

• Optional damage waiver or insurance may be offered at booking.
• Insurance must be accepted before delivery; it cannot be added after.
• Coverage is void if Equipment is not returned as required.
• Insurance does not cover theft, loss, missing accessories, or damage caused by misuse, accidents, or exposure to elements.

• Equipment, especially batteries, may be heavy. Customer is responsible for safe lifting and transport.
• Company is not liable for injuries caused by improper handling.

• Scooters are delivered fully charged with chargers included.
• Customer must bring units indoors overnight and charge daily.
• Failure to charge is Customer’s responsibility; units will not be replaced for discharged batteries.
• Replacement battery delivery fees: $75 (business hours), $100 (after hours).
• Customers should charge during breaks in the parks to maintain battery life.

• For problems, call the number on the unit.
• Battery depletion from lack of charging is not covered.
• For breakdowns, Company will attempt troubleshooting by phone, then dispatch replacement if needed.
• Service inside Disney, Universal, or SeaWorld parks is limited to front gate exchanges only.

• Customer service available 8:00 AM–6:00 PM.
• After hours, voicemail must include name, unit number, issue, location, and callback number.
• Failure to meet driver at return may result in a $75 fee per scooter.
• Leaving scooters unattended in hotel lobbies may result in a $100 fee per scooter.

• Equipment availability, make, model, features, and colors are not guaranteed.
• Free rain ponchos are provided with rentals.
• This Agreement is governed by the laws of the State of Florida